dt99 Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below:

• "Platform" means the dt99 website, mobile interface, and all associated services accessible at dt99.io.
• "We", "Us", "Our" refers to dt99 and its operating entity.
• "You", "Player", "User" refers to any individual who registers an account or accesses the Platform.
• "Account" means the personal account created by a Player upon successful registration on the Platform.
• "Balance" means the total real-money funds held in a Player's Account at any given time.
• "Bonus Funds" means any promotional credits, free bet awards, or non-cash incentives credited to a Player's Account.
• "Wagering Requirement" means the number of times a Bonus amount must be staked before it or any associated winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity verification process dt99 conducts on Player accounts.
• "BDT" means Bangladeshi Taka, the currency in which all transactions on the Platform are denominated.

2. Acceptance of Terms

By accessing the dt99 Platform, creating an Account, making a deposit, or placing a bet, you confirm that you have read these Terms & Conditions in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these terms, you must not use the Platform.

These Terms & Conditions form a binding legal agreement between you and dt99. They apply in addition to any game-specific rules, promotion-specific terms, and the dt99 Privacy Policy, all of which are incorporated herein by reference. In the event of any conflict between these Terms and any game-specific or promotion-specific terms, these Terms shall prevail unless explicitly stated otherwise.

3. Eligibility & Registration

To register an Account with dt99, you must meet all of the following eligibility criteria at the time of registration and at all times during which your Account remains active:

• You must be at least 21 years of age. dt99 does not permit players under the age of 21 to register, deposit, or play under any circumstances.
• You must be a natural person. Corporate entities, partnerships, trusts, and other non-natural legal persons are not permitted to hold an Account.
• You must not be a current employee, contractor, agent, or immediate family member of a dt99 employee or contractor.
• You must not be located in a jurisdiction where online gambling is prohibited by applicable law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before registering.
• You must not already hold an active or suspended dt99 Account. Each player is permitted to hold only one Account at any time. Duplicate accounts will be closed and any Balance may be forfeited.
• You must provide accurate, complete, and up-to-date registration information. Providing false information is a material breach of these Terms.

dt99 reserves the right to decline any registration application without providing a reason, and to close any Account that is subsequently found to have been opened in breach of these eligibility criteria.

4. Account Management

You are solely responsible for all activity that occurs under your Account. You must keep your login credentials — including your username and password — strictly confidential and must not share them with any third party. dt99 will never ask for your password via email, live chat, or telephone.

You must notify dt99 immediately via our 24/7 live support channel if you suspect that your Account has been accessed without your authorisation. dt99 accepts no liability for losses arising from your failure to maintain the security of your login credentials.

• You may update your contact details, payment methods, and responsible gaming settings from within your Account at any time.
• You may request Account closure at any time by contacting our support team. Upon closure, any remaining real-money Balance will be returned to your registered payment method after applicable KYC checks are completed.
• dt99 reserves the right to suspend or close any Account at its sole discretion, including where it has reason to suspect fraud, money laundering, or any other breach of these Terms. In such cases, dt99 will retain any funds pending investigation and may report the matter to relevant authorities.
• Accounts that remain inactive for a period of 12 consecutive months may be classified as dormant. dt99 will notify you at the email address registered to your Account before applying any dormancy policy to your Balance.

5. Know Your Customer (KYC)

dt99 is committed to maintaining a safe, fair, and legally compliant platform. As part of this commitment, we apply a Know Your Customer process to all Accounts. KYC verification may be required at registration, at the time of your first withdrawal request, when your cumulative withdrawals exceed a specified threshold, or at any other time at dt99's discretion.

Documents that may be requested as part of the KYC process include, but are not limited to:

• A government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of address (a recent utility bill, bank statement, or official government letter dated within the last three months).
• Proof of payment method ownership (a screenshot of your registered bKash, Nagad, or Rocket account showing your name and registered mobile number).
• Source of funds documentation where dt99 determines that enhanced due diligence is required.

Failure to complete KYC verification within the timeframe requested by dt99 will result in withdrawal requests being placed on hold until verification is completed. dt99 reserves the right to close any Account where KYC cannot be satisfactorily completed.

6. Deposits & Withdrawals

All financial transactions on the dt99 Platform are conducted in Bangladeshi Taka (BDT). dt99 currently supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, and Upay.

• Deposits are credited to your Account Balance in real time upon confirmation from the payment provider.
• Withdrawals will be sent to the same payment method used for the most recent qualifying deposit, unless an alternative has been approved by the dt99 compliance team following KYC review.
• dt99 does not charge fees on standard deposits or withdrawals. However, your payment provider may apply its own transaction fees, for which dt99 accepts no responsibility.
• dt99 reserves the right to request additional verification before processing any withdrawal, regardless of the amount.
• Any deposit that appears to have been made in error must be reported to our support team immediately. dt99 is not responsible for losses arising from deposits made to incorrect mobile wallet numbers supplied by the Player.

7. Bonuses & Promotions

dt99 offers a range of bonuses and promotional offers to eligible Players. Each bonus or promotion is governed by its own specific terms in addition to these general Terms & Conditions. Where a conflict exists between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail.

• All bonuses are subject to a wagering requirement unless explicitly stated otherwise. The applicable wagering requirement will be clearly stated in the promotion terms.
• Bonus funds are non-withdrawable until the applicable wagering requirement has been met in full.
• Wagering requirements must be met within the time limit specified in the relevant promotion. Bonus funds that remain subject to an unmet wagering requirement at the expiry of the applicable time limit will be forfeited.
• dt99 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with or without prior notice, where it determines that the offer is being abused or where technical or operational circumstances require it.
• Only one bonus may be active on your Account at any time unless the relevant promotion explicitly states otherwise.
• Players who self-exclude or apply a deposit limit during an active bonus period may forfeit their Bonus Funds. Please review the relevant promotion terms before applying responsible gaming restrictions during a bonus period.
• Any attempt to manipulate bonus offers — including but not limited to opening multiple accounts to claim the same bonus, betting in a pattern designed to meet wagering requirements without genuine risk, or colluding with other Players — constitutes a material breach of these Terms and will result in forfeiture of all Bonus Funds and possible Account closure.

8. Game Rules & Betting

All casino games available on the dt99 Platform are supplied by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own rules, which are displayed within the game interface. It is the Player's responsibility to read and understand the rules of each game before playing.

All sports betting markets on dt99 — including cricket betting markets covering the BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — are subject to the following general conditions:

• All bets are accepted at the odds displayed at the time the bet is confirmed. Once a bet has been confirmed, it cannot be amended or cancelled except as provided in these Terms or the relevant market rules.
• dt99 reserves the right to void any bet where it determines that the odds were clearly erroneous, that the outcome was known at the time of placement, or that the bet was placed in breach of these Terms.
• In-play bets are accepted subject to the availability of the relevant market at the time of placement. Network latency and connection issues may result in bets being placed at different odds than those visible on your device. Confirmed bets stand regardless of any discrepancy caused by connection issues on the Player's side.
• dt99 reserves the right to impose maximum bet limits on individual markets, Players, or events at its sole discretion and without prior notice.
• Where an event is abandoned, postponed, or materially changed after betting markets have been offered, dt99 will apply the market rules applicable to that event type. Stakes on voided markets will be returned to the Player's Balance.

9. Prohibited Conduct

The following conduct is strictly prohibited on the dt99 Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate Account suspension, permanent closure, forfeiture of Balance and Bonus Funds, and referral to relevant authorities:

• Registering more than one Account, whether under your own name, a pseudonym, or via a third party.
• Providing false, misleading, or fraudulent registration or KYC information.
• Using the Platform while under the age of 21.
• Using automated software, bots, scripts, or any other mechanism to place bets, access games, or interact with the Platform in a non-human manner.
• Engaging in, facilitating, or having knowledge of match-fixing, spot-fixing, or any other manipulation of the outcome of any event on which betting markets are offered by dt99.
• Exploiting software errors, technical glitches, or errors in odds or payouts in a manner not consistent with normal gameplay. Any winnings derived from such exploitation may be voided.
• Colluding with other Players to gain an unfair advantage in any game or market.
• Using the Platform to launder money or to conduct any financial transaction that is illegal under applicable law.
• Engaging in any conduct that disrupts, damages, or interferes with the normal operation of the Platform or the experience of other Players.

10. Responsible Gaming

dt99 is deeply committed to the promotion of responsible gaming. Gambling is an entertainment activity and should always be approached as such. We provide the following tools to all Players to help them manage their gaming activity:

• Deposit limits: Set a daily, weekly, or monthly cap on the total amount you can deposit into your Account.
• Loss limits: Set a cap on the total amount you can lose over a defined period.
• Session time alerts: Receive notifications after a specified period of continuous play.
• Self-exclusion: Exclude yourself from the Platform for a defined period (minimum 6 months) or permanently. Self-exclusion requests are processed immediately and cannot be reversed before the chosen exclusion period has elapsed.

These tools are available from your Account settings at any time. If you feel that gambling is negatively affecting your life, your finances, or your relationships, we strongly encourage you to use these tools and to speak to our 24/7 English support team. Full details of our responsible gaming programme are available on our Responsible Gaming page.

11. Intellectual Property

All content on the dt99 Platform — including but not limited to text, graphics, logos, game artwork, interface design, software, and data — is the proprietary property of dt99 or its licensors and is protected by applicable intellectual property laws. No part of the Platform may be reproduced, distributed, adapted, transmitted, or otherwise exploited for any commercial purpose without the prior written consent of dt99.

Game content is the intellectual property of the respective game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others) and is licensed to dt99 for display on the Platform. Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.

12. Privacy & Data

dt99 collects, stores, and processes personal data in accordance with its Privacy Policy. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference and forms part of the binding agreement between you and dt99.

dt99 employs industry-standard TLS/SSL encryption to protect data in transit and applies access controls to protect data at rest. dt99 will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory bodies where required for the operation of the Platform or compliance with applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, dt99 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, whether arising in contract, tort, or otherwise.

dt99's total aggregate liability to any Player in connection with these Terms shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim. Nothing in these Terms shall limit or exclude dt99's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

• dt99 does not warrant that the Platform will be available at all times or that it will be free from errors or interruptions. Scheduled maintenance will be communicated in advance wherever practicable.
• dt99 accepts no liability for losses arising from network or connectivity issues on the Player's side.
• dt99 accepts no liability for losses arising from the Player's use of shared or public devices to access the Platform.

14. Amendments to These Terms

dt99 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to Players via the email address registered to their Account and/or via a prominent notice on the Platform at least 7 days before the changes take effect, except where immediate amendment is required for legal, regulatory, or security reasons.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and contact our support team to arrange closure of your Account and return of any Balance.

15. Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. dt99 operates as an online gaming platform serving players in Bangladesh. Players are responsible for ensuring that their use of the Platform complies with all laws applicable in their jurisdiction.

Any dispute that cannot be resolved through our internal complaints procedure may be referred to binding arbitration in accordance with applicable arbitration rules. Nothing in this clause limits your statutory rights under the laws of your country of residence.

16. Contact Information

If you have any questions about these Terms & Conditions, wish to make a formal complaint, or need to contact the dt99 compliance team, please reach out via one of the following channels:

dt99 operates a formal internal complaints procedure. To raise a formal complaint, please contact our support team with the subject line "Formal Complaint" and include your Account username, a description of the issue, and any relevant supporting information. We will acknowledge your complaint within 24 hours and provide a full response within 7 business days.