Responsible Gaming
at dt99
At dt99, we believe that gambling should be an entertaining activity — never a source of financial stress, emotional distress, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in complete control of their gaming experience. 21+ only.
Gaming Should Always Be Fun — We Make Sure It Stays That Way
dt99 is committed to maintaining a safe and responsible gaming environment for every player in Bangladesh. We provide a comprehensive suite of player-protection tools that are available to all registered users at any time, free of charge, directly from within your dt99 account settings. Below, you will find a clear explanation of what each tool does and how to use it.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your dt99 account. Once a deposit limit is in place, you cannot exceed it until the chosen period has elapsed. Increasing an existing limit requires a 24-hour cooling-off period before it takes effect — decreases are applied immediately. This is one of the most effective tools for keeping your gambling spend within a budget you are comfortable with.
Loss Limits
In addition to deposit limits, dt99 allows you to set a maximum loss threshold over a defined time period. If your net losses reach the limit you have set — whether daily, weekly, or monthly — the platform will prevent further real-money gameplay until the period resets. Loss limits give you a second layer of financial protection beyond what deposit limits alone can provide.
Session Time Limits
Set a maximum duration for each gaming session on dt99. When your session reaches the limit you have chosen, you will receive a clear on-screen notification and your session will be paused. This feature helps prevent the kind of extended, uninterrupted play that can make it difficult to keep track of time and money spent. Short, structured sessions are a hallmark of healthy gambling habits.
Time-Out Feature
If you feel that you need a short break from gambling, the dt99 Time-Out feature allows you to temporarily suspend access to your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out period, you will not be able to log in, place bets, or make deposits. The suspension is applied immediately upon request and cannot be reversed until the chosen period has expired.
Self-Exclusion
For players who feel that they need a longer or permanent break from gambling, dt99 offers a formal self-exclusion programme. You may request self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. During a self-exclusion period, your account is fully suspended and you will be blocked from creating new accounts on the dt99 platform. Reactivation after a minimum period requires a deliberate, multi-step process designed to prevent impulsive re-engagement.
Reality Check Reminders
Enable periodic reality check notifications that pop up during your gaming session to show you how long you have been playing and your net win or loss for that session. These brief, non-intrusive reminders help you maintain awareness of your activity without disrupting your enjoyment. You choose the frequency — every 30 minutes, every hour, or every two hours. Staying informed is the first step to staying in control.
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Warning Signs That Gambling May Be Becoming a Problem
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. dt99 encourages all players to reflect honestly on their habits from time to time. The warning signs listed here are not a diagnosis — they are a prompt to pause and seek support if any of them feel familiar.
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Chasing losses: You find yourself placing larger bets or continuing to play specifically to recover money you have already lost, rather than for entertainment.
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Spending beyond your means: You are gambling with money intended for rent, food, bills, or other essential expenses — or borrowing money to fund your gambling activity.
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Inability to stop: You intend to play for a short time but consistently find yourself unable to stop when you planned to, regardless of wins or losses.
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Preoccupation with gambling: You think about gambling frequently during non-gaming hours, or you feel restless and irritable when you are not able to gamble.
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Concealing your gambling: You feel the need to hide the amount of time or money you spend on gambling from family members, friends, or colleagues.
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Gambling to escape: You use gambling as a primary way to cope with stress, anxiety, loneliness, boredom, or other difficult emotions rather than as an occasional source of entertainment.
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Neglecting responsibilities: Your gambling activity is negatively affecting your work, studies, relationships, or personal obligations on a regular basis.
A Quick Self-Check: How Is Your Relationship With Gambling?
The questions below are for personal reflection only — they are not a clinical assessment tool. Read each question honestly and consider how it applies to your own gambling behaviour over the past 12 months. If you answer "yes" to two or more of these questions, we strongly encourage you to contact our support team or activate a responsible gaming tool on your dt99 account.
dt99 Is a Strictly Adults-Only Platform
You Do Not Have to Face This Alone
If gambling is causing you distress or harming your life, reaching out is the most important step you can take. dt99 offers direct support, and we also encourage players to contact professional counselling services. All support is confidential.
dt99 Live Chat
Our 24/7 live chat team is trained in responsible gaming support. If you need help activating any player-protection tool, or simply want to talk through your concerns, start a live chat from within your dt99 account at any time.
Email Support
For non-urgent responsible gaming requests — including self-exclusion applications, limit adjustments, and account closure — you may contact our dedicated support team by email. Include your account username and a description of your request.
Professional Counselling
For players in Bangladesh who feel they need professional mental health or addiction counselling, we strongly encourage speaking with a qualified psychologist or counsellor. Your family doctor, a local hospital in Dhaka or Chittagong, or a community health centre can provide a referral.
Talk to Someone You Trust
Sometimes the most powerful first step is a conversation with a trusted family member or close friend. If gambling is affecting your daily life, sharing your experience with someone who cares about you can provide immediate emotional relief and practical support.
Play Smart, Play Responsibly at dt99
Responsible gaming is the foundation of everything we do at dt99. Explore our games knowing that every player-protection tool is ready for you — whenever you need it.